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4-Hour or 48-Hour On-site Service
With Rimage On-site Service, a field engineers is immediately dispatched to your site to minimize downtime. This program will save manufacturing time, protect your investment, cap on-going costs at a reasonable level and eliminate the need to retrain due to employee turnover. It includes all non-consumable parts, labor and travel expenses. System preventive maintenance service is included. Phone support is available 24-hours a day.
Rapid Exchange Contract
A Rapid Exchange contract offers you your own "spare system". If equipment problems cannot be resolved over the phone, a replacement unit will arrive the next business day (if it is ordered before 2:00 PM Central Time). You keep the replacement unit and return the malfunctioning system to Rimage within 5 business days. This agreement includes all non-consumable parts and labor.
Rimage Software Maintenance
Rimage Software Maintenance ensures that the latest software revisions and/or updates are sent to you. This service is included as part of the above maintenance contracts.
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