Support - Printers

Rimage offers the following service options for printers:

Rapid Exchange Contract
A Rapid Exchange contract offers you your own "spare system". If equipment problems cannot be resolved over the phone, a replacement unit will arrive the next business day (if it is ordered before 2:00 PM Central Time). You keep the replacement unit and return the malfunctioning system to Rimage within 5 business days. This agreement includes all non-consumable parts and labor.

Depot Repair Maintenance Plan
Rimage's Depot Maintenance plan offers comprehensive security and speed for systems repaired in our Minneapolis facility. It puts your equipment at the top of the list for troubleshooting and repairs. Your equipment will be returned three times faster than basic warranty service. Labor and non-consumable parts are fully covered. Ship your equipment to the Rimage repair depot and we will return it to you within 5 business days. The customer is responsible for shipping charges to Rimage and Rimage will pay return!)second day delivery!)shipping charges.

Rimage Software Maintenance
Rimage Software Maintenance ensures that the latest software revisions and/or updates are sent to you. This service is included as part of the above maintenance contracts.

For more information on Rimage service options, email customer service or call 1-800-553-8312 - Option 1.