Order Status
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ORDER STATUS

Order Status

The table below provides estimated order and shipping information.

Distributor Order Status

For additional information about your order, please contact Rimage Account Services at 1-800-553-8312, Option 1.

Order Type Order Filled Shipment mode
Machines
New Product 7-10 business days 3 day air freight
Depot Maintenance Repair 5 business days 2 day air freight
Warranty Repair 15 business days 3-5 day air freight
Factory Upgrade 7-10 business days 3-5 day air freight
Customer Repairs 15 business days As requested
Parts
On-site Contract 8 business hours Next day
Rapid Exchange 8 business hours Next day
Depot Contract 24 business hours 2 day UPS
Warranty 24 business hours UPS Ground
Purchased 48 business hours UPS Ground or as requested
Upgrade Kits 5 business days UPS Ground
Note: Shipping times are approximate and are not guaranteed.