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Rapid Exchange Contract
A Rapid Exchange contract offers you your own "spare system". If equipment problems cannot be resolved over the phone, a replacement unit will arrive the next business day (if it is ordered before 2:00 PM Central Time). You keep the replacement unit and return the malfunctioning system to Rimage within 5 business days. This agreement includes all non-consumable parts and labor.
Rimage Software Maintenance
Rimage Software Maintenance ensures that the latest software revisions and/or updates are sent to you. This service is included as part of the above maintenance contracts.
For more information on Rimage service options, email customer service or call 1-800-553-8312 - Option 1.
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