RMA Instructions

RMAs for repairs will not be issued until a fully completed and signed RMA Pre-Authorization Form has been sent to the Rimage RMA Logistics Representative. In lieu of filling out the form, you may call the Inventory Logistics Representative for an RMA number, and supply either credit card information or a purchase order. Rimage requires that a hard copy purchase order be on file. This can be either faxed or emailed.

Once this form has been completed and sent back to the Rimage Account Services, your RMA number will be emailed to you within 2 business days. You must reference this number on the outside of the box. Failure to reference your RMA number on the outside of the box will result in an RMA Processing Fee of $100.00 being being added to your repair and a delay your equipment reaching the repair department.

The address to ship your equipment to is:
Rimage Corporation
ATTN: RMA # (your RMA # here)
7725 Washington Ave S
Edina MN 55439

This RMA number is for this repair only. If you have multiple repairs occurring, please be sure to keep your RMA numbers with the correct equipment.

Packaging

The equipment is to be packaged in the original Rimage packaging materials. Failure to package equipment in the original factory packaging could result in damages occurring in shipping that will render the equipment non - repairable. If you do not have the original packaging, you may order it using this packaging order form. All repairs will be shipped back from Rimage in original factory packaging.

Shipping Instructions

DO NOT ship equipment larger than 80 pounds via UPS or FEDEX (Small Package Service). Equipment that is palletized must be shipped with a freight carrier, such as DHL, or your equipment could arrive damaged.

DO NOT send back your ribbons, cartridges, cables, or software. This will prevent these items from being separated from your equipment and not being shipped back to you. Our technicians have these supplies available for their use in the testing of your equipment.

DO make sure to remove the ink cartridge from your ink jet based system or printer. Failure to do so will cause the ink cartridge to rupture in transit and render your equipment non - repairable.

Equipment Damaged in Shipping

Any equipment that has incurred damage will be held in our receiving department, pictures taken and emailed to you, unless you have stated in the notes that there was physical damage to the system. Equipment damaged in shipping is the sole liability of the owner. Once you have been notified of damaged equipment, it will be held in our receiving area for a period of one week. It is your responsibility to contact the shipping company to start the claims process, and inform the Rimage Inventory Logistics Representative of the status of the claim. When the claim process has been completed you will have three (3) options to select from:

1. The equipment is repairable and the repair process is begun.
2. The equipment is un-repairable, and you must decide to either have your equipment shipped back to you at your expense, or at with your approval Rimage will scrap your equipment.
3. You choose not to have the repair completed, and your Equipment will either be shipped back to you at your expense, or at your request, Rimage will scrap out the equipment. If you do not respond to the damaged equipment notification or notify Rimage of how to proceed once the claims process has been completed, after one week, your equipment will be shipped back to you un-repaired at your expense.

NOTE: Ink-Damaged equipment is un-repairable and will immediately be scrapped out.

Lead Time

Standard lead time for all repairs is 15 business days. Your system will be worked on a first in / first out basis. Repairs requiring an estimate may take an additional 3 business days. If you request an estimate prior to repair, this will delay your repair a minimum of 3 business days.

Print Heads

If you are sending your Prism or Everest printer in for repair, please be aware that print heads are not covered by the factory warranty or any maintenance contracts you may have on your equipment. Print heads are always billable.

Completion of Repairs

Repairs will be completed if the repairs fall within the repair cost range that you have agreed to on the RMA Pre-Authorization Form. If the repairs exceed the pre-authorized amount, you will be notified of the actual cost of repairs prior to the work being completed for your approval. If you do not respond to the notification of actual repair costs within 1 week, your equipment will be returned to you un-repaired and you will be billed for return freight.

If you have any questions or concerns, please contact Rimage Account Services at 1-800-553-8312 and select option 1.

Company Name*

 

Contact Name*

 

Email Address*

 

 

Billing Address

 

Address*

 

Country*

 

 

Shipping Address

 

The Shipping Address is the same as the Billing Address*

Yes
No

 

Address

 

Country

 

Telephone Number

 

FAX Number

 

Best Time to Contact*

AM
PM

 

 

Payment

 

Paying By*

Purchase Order
Credit Card

 

Number

 

Expiration Date

 

Name on Credit Card

 

 

Equipment Information

 

Serial Number of Equipment*

 

Provide Estimate*

Yes
No

 

Please provide an estimate prior to any repairs being done. I understand this will delay my repair by a minimum of 3 business days. For each cost estimate, I will be charged $100. Rimage will credit back 50% of this cost when the order is placed.

 

Errors Seen, Error Codes, Tests Tried*

 

* Required

 

By selecting Submit, I authorize Rimage to complete the repairs on my equipment, unless the repairs exceed the above listed range of repair costs. If the actual repair costs exceed the range of costs listed above, I will be contacted by the Rimage RMA Logistics Representative prior to completion of the repairs for my authorization.

 

Upon completion of the repairs, I will be billed according to the information I have provided above. I have read and understand the attached RMA instructions. If I choose not to have my equipment repaired, I understand that I will be billed only for the return freight.

 

 

Average Cost of Repairs
Autoloaders
Equipment (Serial Number)	Average Repair Cost
360i (06222505+)	$ 750.00 - $1,250.00
2000i (06181015+)	$ 750.00 - $1,250.00
Producer Equipment (AutoPrinter II/Amigo II (05005036+), Protege II (05011030+), Autostar II (05020056+), 6100/N, 7100/N, 8100/N - all serial numbers)	$1,000.00 - $1,500.00
DL5200 / DLN5200 / 5300N / 5100N (06030042+)	$1,000.00 - $1,500.00
Printers
Equipment (Serial Number)	Average Repair Cost
480i (05301060+)	$ 500.00 - $1,000.00
Prism (06188015+)	$ 750.00 - $1,000.00
Everest (E020701+)	$1,500.00 - $2,000.00