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Professional 3400 Support
From here you can download software, service packs, and firmware, as well as view our user documentation and service information.
Select a tab below to learn more. |
Select a link below for more information on downloading the latest software, service pack, or firmware for your product. From the download page, you can also access release notes and download instructions.
Important! Before downloading any type of software:
- Follow your organization's upgrade policies and procedures.
- Ensure prior system backup to allow from recovery, should any problems arise, and perform a system test before full implementation in production mode.
- If your Rimage system is part of an integrated solution, contact your solution provider to ensure your software version is compatible with the other software or hardware components of the system.
Download easy-to-use product user guides, setup and installation guides, software getting started guides, and technical specifications.
Can’t find what you are looking for? Use the search function to locate additional user documentation.
Note: Some Rimage documents are translated into other languages. Given the time needed to translate documents, translated versions may vary in content. The English version always contains the most current information.
Download Operator level repair, replacement, and maintenance instructions.
Can’t find what you are looking for? Use the search function to locate additional user documentation.
Note: Certified Technician and Certified Country Partner level documentation is available by logging into the KnowledgeBase.
Rimage Service and Support is the industry leader in delivering high quality world-wide service with superior response times that maximize your return on investment. Rimage Service and Support offerings are designed to meet the level of service you need.
For the Professional 3400, Rimage Service and Support options are:
Rapid Exchange
Rimage Rapid Exchange gives you speed and value. Next business day delivery of a replacement unit or applicable parts for you to install.
- Detailed replacement instructions are included, making replacement straight forward.
- Shipping is a snap since return materials are included. (Some restrictions apply. See Maintenance Terms and Conditions.)
- Fast access to the Rimage technical call center and in-depth remote diagnostics resolve issues quickly.
- Software updates keep your system up-to-date with the latest software innovations.
- Business hours phone support and exclusive access to the Rimage KnowledgeBase.
Exchange
High quality service and a great value. 4-5 business days delivery of the replacement unit or parts for you to install.
- Detailed replacement instructions are included, making replacement straight forward.
- Includes one print head replacement, if needed, per year (see contract for applicable freight costs).
- Direct access to the Rimage technical call center and in-depth remote diagnostics resolve issues quickly.
- Business hours phone support and access to the Rimage KnowledgeBase.
Software Subscription and Support
Software-only subscription and support keeps your system up-to-date with the latest software innovations from Rimage.
- Receive software updates, service packs, documentation, and firmware updates.
- Comprehensive installation instructions make updates easy.
- Direct access to the technical call center speeds diagnostics and troubleshooting.
- Business hours phone support and access to the Rimage KnowledgeBase.
Installation and Training
Ensure that both your Rimage system and your operators are fully prepared for production.
- Rimage technicians unpack, set up, and install your Rimage system(s) and address any networking and client-side software installation needs.
- Comprehensive operator training ensures users fully understand the capabilities and how to efficiently operate the system.
Access RMA forms, product warranties, service options, and Safety, Environment and Compliance information.
Please contact us if you have questions. {/service} |
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User Guide (PDF)
