Producer II Amigo Support

Select a link below for more information on downloading the latest software, service pack, or firmware for your product. From the download page, you can also access release notes and download instructions.

Important! Before downloading any type of software:

• Follow your organization's upgrade policies and procedures.
• Ensure prior system backup to allow from recovery, should any problems arise, and perform a system test before full implementation in production mode.
• If your Rimage system is part of an integrated solution, contact your solution provider to ensure your software version is compatible with the other software or hardware components of the system.

Download easy-to-use product user guides, setup and installation guides, software getting started guides, and technical specifications.

Can’t find what you are looking for? Use the search function to locate additional user documentation.

Note: Some Rimage documents are translated into other languages. Given the time needed to translate documents, translated versions may vary in content. The English version always contains the most current information.

User Guide	User Guide for the Amigo II. (547 Kb)
Setup and Installation	Set up the Amigo II. (1 Mb)
Specifications	Technical Specifications for the Amigo II. (71 Kb)
Getting Started with Rimage Software	Get started using the Rimage Software. (335 Kb)
Advanced Setup (Networking) Guide	Install the Rimage Control Centers on a network. (178 Kb)
Software User Guides
Label Merge Fields Guide	Use CD Designer to merge data or graphic images to the label. (861 Kb)
RAPID API Programming Guide	User Guide for the RAPID API. (2 Mb)
Web Services Programming Guide	Integrate your software with the Rimage system. (360 Kb)
Client API Programming Guide	User Guide for the Client API. (728 Kb)
Server Alert Action IDs	Reference Guide for the server alert action IDs. (146 Kb)
Edit Lists Guide	User Guide for Editlists. (185 Kb)
CD Text Guide	User Guide for CD-Text. (192 Kb)
WebRSM Setup Instructions	Set up the WebRSM tool. (77 Kb)

Download Operator level repair, replacement, and maintenance instructions.

Can’t find what you are looking for? Use the search function to locate additional user documentation.

Note: Certified Technician and Certified Country Partner level documentation is available by logging into the KnowledgeBase.

Packing Instructions	Pack the Amigo II to return for repair.
Operator Level Diagnostics (Firmware 3.601 or higher)	Perform diagnostic tests for the Amigo II with firmware version 3.601 or higher.
Operator Level Diagnostics (Firmware lower than 3.601)	Perform diagnostics tests for the Amigo II with firmware versions lower than 3.601.
Recorder Alignment	Align a recorder in the Amigo II. Align the recorder only if the system is having trouble picking or releasing discs.
Recorder Replacement	Replace a standard or quick-release/Blu-ray recorder in the Amigo II.
Maintenance	Clean the Amigo II and align the Everest or Prism printer.
Printer Replacement	Replace an Everest or Prism printer on the Amigo II.
Lift Arm to Carousel Alignment	Align the lift arm to the carousel in the Amigo II.
Carousel Sensor Replacement	Replace the carousel sensor in the Amigo II.
Adhesive Back Bumper Replacement	Replace the adhesive back bumper in the Amigo II.
Gripper Board Assembly Replacement	Replace the gripper board assembly in the Amigo II.
Autoloader Replacement	Replace the Amigo II.

Rimage Service and Support is the industry leader in delivering high quality world-wide service with superior response times that maximize your return
on investment. Rimage Service and Support offerings are designed to meet the level of service you need.

Maintenance Terms and Conditions

For the Amigo II, Rimage Service and Support options are:

Rapid Exchange

Rimage Rapid Exchange gives you speed and value. Next business day delivery of a replacement unit or printer for you to install.

• Detailed replacement instructions are included, making replacement straight forward.
• Includes one print head replacement, if needed, per year (see contract for applicable freight costs)
• Shipping is easy since return materials are included. (Some restrictions apply. See Maintenance Terms and Conditions.)
• Fast access to the Rimage technical call center and in-depth remote diagnostics resolve issues quickly.
• Software updates keep your system up-to-date with the latest software innovations.
• Business hours phone support and access to the Rimage KnowledgeBase.

Software Subscription and Support

Software-only subscription and support keeps your system up-to-date with the latest software innovations from Rimage.

• Receive software updates, service packs, documentation, and firmware updates.
• Comprehensive installation instructions make updates easy.
• Direct access to the technical call center speeds diagnostics and troubleshooting.
• Business hours phone support and access to the Rimage KnowledgeBase.

Access RMA forms, product warranties, service options, and Safety, Environment and Compliance information.

Please contact us if you have questions.

Safety, Environment, and Compliance

Warranty For product purchased from October 5, 2010 to present

Warranty For product purchased between February 15, 2010 and October 4, 2010

Warranty For products purchased between June 25, 2008 and February 14, 2010

Warranty For product purchased between June 1, 2007 and June 24, 2008

Rimage Media Warranty

Return Material Pre-Authorization Form

Packing Order Form

General Parts List

Serial Number Locations

Rimage System Support Information

Sales Terms and Conditions

Maintenance Terms and Conditions

End of Service Information