Select a link below for more information on downloading the latest software, service pack, or firmware for your product. From the download page, you can also access release notes and download instructions.

Important! Before downloading any type of software:

• Follow your organization's upgrade policies and procedures.
• Ensure prior system backup to allow from recovery, should any problems arise, and perform a system test before full implementation in production mode.
• If your Rimage system is part of an integrated solution, contact your solution provider to ensure your software version is compatible with the other software or hardware components of the system.

Download easy-to-use product user guides, setup and installation guides, software getting started guides, and technical specifications.

Can’t find what you are looking for? Use the search function to locate additional user documentation.

Note: Some Rimage documents are translated into other languages. Given the time needed to translate documents, translated versions may vary in content. The English version always contains the most current information.

User Guide	User Guide for the 2000i (8 Mb)
Setup and Installation - OfficeNET	Set up the 2000i with a USB configuration and using OfficeNET Software Suite. (373 Kb)
Setup and Installation - Standalone	Set up the 2000i with a USB configuration and using 2000i Standalone Software. (263 Kb)
Specifications	Technical Specifications for the 2000i. (53 Kb)
Getting Started with Rimage Software	Get started with the Rimage Software. (335 Kb)
Advanced Setup (Networking) Guide	Install the Rimage Control Centers on a network. (178 Kb)
Software User Guides
Change the Hub Printable Area	Use CD Designer to enable printing on the hub area. (163 Kb)
Change the Media Type Settings	Change the media type settings to match the media being used in the autoloader. (673 Kb)

Download Operator level repair, replacement, and maintenance instructions.

Can’t find what you are looking for? Use the search function to locate additional user documentation.

Note: Certified Technician and Certified Country Partner level documentation is available by logging into the KnowledgeBase.

Packing Instructions	Pack the 2000i to return for repair.
Recorder Alignment	Align a recorder in the 2000i.
Maintenance	Perform preventative maintenance and replace consumables for the 2000i.
Printer Alignment	Align the 480i printer on the 2000i.
Operator Level Diagnostics	Perform diagnostic tests for the 2000i.
Printer Platform Tray Replacement	Replace the 480i printer platform tray in the 2000i.
Recorder Replacement (USB)	Replace a recorder in a 2000i with a USB configuration.
Recorder Replacement (FireWire)	Replace a recorder in a 2000i with a FireWire configuration.
PCI Card Replacement	Replace the PCI card for the 2000i.
Autoloader Replacement	Replace the 2000i.
USB Hub Replacement	Replace the USB hub in the 2000i.
Bridge Board Assembly Replacement (FireWire)	Replace the bridge board bracket on a 2000i with a FireWire configuration.
Operator Panel Replacement	Replace the operator panel on the 2000i.
FireWire Assembly Replacement	Replace the FireWire assembly in the 2000i.
Software and Hardware Reinstallation	Reinstall incorrectly installed 2000i software or hardware.

Access RMA forms, product warranties, service options, and Safety, Environment and Compliance information.

Please contact us if you have questions.

Safety, Environment, and Compliance

Warranty For product purchased from February 15, 2010 to present

Warranty For products purchased between June 25, 2008 and February 14, 2010

Warranty For product purchased from June 1, 2007 - June 24, 2008

Return Material Pre-Authorization Form

Packing Order Form

Operator Parts List

Serial Number Locations

Sales Terms and Conditions

Purchase Order Terms and Conditions

End of Service Information