End of Service
Find out if your product has reached End of Service in a few easy steps.
Over the production life of our products, we change optical recorders and their connectors several times. We continually change other electronic components as our suppliers change parts or as we source new components of higher performance or durability. Although the look and feel of a particular model may remain consistent, internal components may change almost completely over a few years.
Over time, replacements for components originally used to build systems are no longer available and these systems can no longer be serviced.
When we can no longer source new, reliable components to repair our systems and printers, we designate specific ranges of production to be End of Service.
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Product Type |
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Product Series |
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Product Model |
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Serial Number Range |
Full factory support and maintenance agreements are available for your system at the present time.
Your system has reached Rimage end of service status.Significant trade-in offers are available when you purchase a new Rimage system.
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Your system will reach Rimage end of service status in September, 2012.Significant trade-in offers are available when you purchase a new Rimage system.
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Your system will reach Rimage end of service status in October, 2012.Significant trade-in offers are available when you purchase a new Rimage system.
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Your system will reach Rimage end of service status in July, 2012.Significant trade-in offers are available when you purchase a new Rimage system.
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After an End of Service designation has been made to a range of serial numbers:
- Existing service agreements will be honored through their expiration dates
- Other service options will become more limited
- New service agreements will no longer be initiated
- Some parts will continue to be available, but many parts are not user installable due to special tools or training that may be required
- Scarcity of parts may affect their pricing
- Rimage will provide time and material repairs on a best effort basis
And, in all cases and including End of Service situations, please remember that:
- Your software may also need to be updated to work with some new hardware
- Parts sold for end user installation/repair are not returnable or exchangeable
- An older system that is repaired is still not “new” and may see repeated need for service. This can impact your production deadlines.
- Our hardware components and software are often matched for maximum performance. Running new software on old hardware may adversely affect system throughput.
- New systems are more than just a newer version of what you had. Systems today offer a host of recording, printing, and media options that were not even available 3+ years ago, along with throughput improvements and additional accessories.
Rimage End of Service Guide
