PrismPlus! Printer Support

Select a link below for more information on downloading the latest software, service pack, or firmware for your product. From the download page, you can also access release notes and download instructions.

Important! Before downloading any type of software:

• Follow your organization's upgrade policies and procedures.
• Ensure prior system backup to allow from recovery, should any problems arise, and perform a system test before full implementation in production mode.
• If your Rimage system is part of an integrated solution, contact your solution provider to ensure your software version is compatible with the other software or hardware components of the system.

Download easy-to-use product user guides, setup and installation guides, software getting started guides, and technical specifications.

Can’t find what you are looking for? Use the search function to locate additional user documentation.

Note: Some Rimage documents are translated into other languages. Given the time needed to translate documents, translated versions may vary in content. The English version always contains the most current information.

User Guide	User Guide for the Prism printer, Including Setup and Installation instructions. (9.40 Mb)
Specifications	Technical Specifications for the Prism Printer. (88 Kb)
Software User Guides
Update Prism Firmware	Instructions for updating the Prism printer firmware.
Perfect Print	Use Perfect Print to make perfect discs.

Download Operator level repair, replacement, and maintenance instructions.

Can’t find what you are looking for? Use the search function to locate additional user documentation.

Note: Certified Technician and Certified Country Partner level documentation is available by logging into the KnowledgeBase.

Packing Instructions	Pack the Prism printer to return for repair.
Ribbon Installation	Install a ribbon in the Prism printer.
Base Pad Replacement	Replace the Prism's base pad.
Maintenance	Perform preventative maintenance for the Prism printer.

Rimage Service and Support is the industry leader in delivering high quality world-wide service with superior response times that maximize your return
on investment. Rimage Service and Support offerings are designed to meet the level of service you need.

Maintenance Terms and Conditions

For the Prism printer, Rimage Service and Support options are:

Exchange

High quality service and a great value. 4-5 business days delivery of the replacement unit or parts for you to install.

• Detailed replacement instructions are included, making replacement straight forward.
• Includes one print head replacement, if needed, per year (see contract for applicable freight costs).
• Direct access to the Rimage technical call center and in-depth remote diagnostics resolve issues quickly.
• Business hours phone support and access to the Rimage KnowledgeBase.

Access RMA forms, product warranties, service options, and Safety, Environment and Compliance information.

Please contact us if you have questions.

Safety, Environment, and Compliance

Warranty For product purchased from October 5, 2010 to present

Warranty For product purchased between February 15, 2010 and October 4, 2010

Warranty For products purchased between June 25, 2008 and February 14, 2010

Warranty For product purchased between June 1, 2007 and June 24, 2008

Rimage Media Warranty

Return Material Pre-Authorization Form

Packing Order Form

General Parts List

Serial Number Locations

Rimage System Support Information

Sales Terms and Conditions

Maintenance Terms and Conditions

End of Service Information