Producer III 6100 Support

Select a link below for more information on downloading the latest software, service pack, or firmware for your product. From the download page, you can also access release notes and download instructions.

Important! Before downloading any type of software:

• Follow your organization's upgrade policies and procedures.
• Ensure prior system backup to allow from recovery, should any problems arise, and perform a system test before full implementation in production mode.
• If your Rimage system is part of an integrated solution, contact your solution provider to ensure your software version is compatible with the other software or hardware components of the system.

Download easy-to-use product user guides, setup and installation guides, software getting started guides, and technical specifications.

Can’t find what you are looking for? Use the search function to locate additional user documentation.

Note: Some Rimage documents are translated into other languages. Given the time needed to translate documents, translated versions may vary in content. The English version always contains the most current information.

User Guide	User Guide for the Producer 6100. (2.5 Mb)
Setup and Installation	Setup the Producer 6100. (1 Mb)
Specifications	Technical Specifications for the Producer 6100. (61 Kb)
Getting Started with Rimage Software	Get started with the Rimage Software. (335 Kb)
Advanced Setup (Networking) Guide - 8.3 and older	Install the Rimage Control Centers into a network. (478 Kb)
Software User Guides
Label Merge Fields Guide	Use CD Designer to merge data or graphic images to the label. (861 Kb)
RAPID API Programming Guide	User Guide for the RAID API. (2 Mb)
Web Services Programming Guide	Integrate your software with the Rimage system. (360 Kb)
Client API Programming Guide	User Guide for the Client API. (728 Kb)
Server Alert Action IDs	Reference Guide for the server alert action IDs. (146 Kb)
Editlists Guide	User Guide for Editlists. (185 Kb)
CD-Text Guide	User Guide for CD-Text. (192 Kb)
WebRSM Setup Instructions	Setup the WebRSM tool. (77 Kb)
Rimage Video Protect (RVP) Instructions	Setup and install Rimage Video Protect. (164 Kb)
Perfect Print Instructions (for Prism printers only)	Use Perfect Print to make perfect discs. (226 Kb)

Download Operator level repair, replacement, and maintenance instructions.

Can’t find what you are looking for? Use the search function to locate additional user documentation.

Note: Certified Technician and Certified Country Partner level documentation is available by logging into the KnowledgeBase.

Packing Instructions	Pack the Producer 6100 to return for repair.
Operator Level Diagnostics (Firmware 3.601 or higher)	Perform diagnostic tests for the Producer 6100 with firmware version 3.601 or higher.
Operator Level Diagnostics (Firmware lower than 3.601)	Perform diagnostic tests for the Producer 6100 with firmware versions lower than 3.601.
Printer Alignment	Align the Everest or Prism printer to the Producer 6100.
Quick-Release Recorder Replacement	Replace a quick-release or Blu-ray recorder in the Producer 6100.
Printer Replacement	Replace an Everest or Prism printer on the Producer 6100.
Autoloader Replacement	Replace the Producer 6100.
Lift Arm to Carousel Alignment	Align the lift arm to the carousel in the Producer 6100.
Carousel Sensor Replacement	Replace the carousel sensor in the Producer 6100.
Gripper Board Assembly Replacement	Replace the gripper board assembly in the Producer 6100.
Operator Panel Replacement	Replace the operator panel in the Producer 6100.
Barcode Reader Setup or Replacement	Setup or replace the barcode reader on the Producer 6100.
Maintenance	Maintain the Producer 6100.

Rimage Service and Support is the industry leader in delivering high quality world-wide service with superior response times that maximize your return
on investment. Rimage Service and Support offerings are designed to meet the level of service you need.

Maintenance Terms and Conditions

For the Producer 6100, Rimage Service and Support options are:

Next Business Day On-Site

Rimage’s most comprehensive service and support offering is ideal for those who require “hands-free” maintenance where a Rimage authorized technician arrives within one business day to replace the malfunctioning unit or parts, test, and prepare replaced items for return shipment to Rimage.

• Labor, travel, factory certified replacement parts are covered.
• Includes one print head replacement, if needed, per year (see contract for applicable freight costs)
• “No cost” parts return makes shipping easy. (Some restrictions apply. See Maintenance Terms and Conditions. Excludes consumables).
• Software updates keep your system up-to-date with the latest software innovations.
• Fastest access to the Rimage technical call center.
• In-depth remote diagnostics & high quality triage technologies assess and resolve issues quickly.
• Business hours phone support and  access to the Rimage KnowledgeBase.

Rapid Exchange

Rimage Rapid Exchange gives you speed and value. Next business day delivery of a replacement unit or printer for you to install.

• Detailed replacement instructions are included, making replacement straight forward.
• Includes one print head replacement, if needed, per year (see contract for applicable freight costs)
• Shipping is easy since return materials are included. (Some restrictions apply. See Maintenance Terms and Conditions.)
• Fast access to the Rimage technical call center and in-depth remote diagnostics resolve issues quickly.
• Software updates keep your system up-to-date with the latest software innovations.
• Business hours phone support and access to the Rimage KnowledgeBase.

Software Subscription and Support

Software-only subscription and support keeps your system up-to-date with the latest software innovations from Rimage.

• Receive software updates, service packs, documentation, and firmware updates.
• Comprehensive installation instructions make updates easy.
• Direct access to the technical call center speeds diagnostics and troubleshooting.
• Business hours phone support and access to the Rimage KnowledgeBase.

Access RMA forms, product warranties, service options, and Safety, Environment and Compliance information.

Please contact us if you have questions.

Safety, Environment, and Compliance

Warranty For product purchased from October 5, 2010 to present

Warranty For product purchased between February 15, 2010 and October 4, 2010

Warranty For products purchased between June 25, 2008 and February 14, 2010

Warranty For product purchased between June 1, 2007 and June 24, 2008

Rimage Media Warranty

Return Material Pre-Authorization Form

Packing Order Form

General Parts List

Serial Number Locations

Rimage System Support Information

Sales Terms and Conditions

Maintenance Terms and Conditions

End of Service Information