Select a link below for more information on downloading the latest software, service pack, or firmware for your product. From the download page, you can also access release notes and download instructions.
Important! Before downloading any type of software:
- Follow your organization's upgrade policies and procedures.
- Ensure prior system backup to allow from recovery, should any problems arise, and perform a system test before full implementation in production mode.
- If your Rimage system is part of an integrated solution, contact your solution provider to ensure your software version is compatible with the other software or hardware components of the system.
| Firmware | Version | Date |
| Autoloaders |
| Producer III Autoloader with Everest Printer |
v. 3.608 |
January 21, 2010 |
| Producer III Autoloader with Prism Printer |
v. 3.608 |
January 21, 2010 |
| Printers |
| Everest 600 Printer |
v. 0505A_4.01 |
May 27, 2010 |
| Everest III Printer |
v. 0504A_1.21 |
August 12, 2008 |
| Prism Printer |
v. 5.201 |
June 16, 2006 |
| Recorders |
| AD-5200A Recorder |
v. 1-GC |
July 26, 2009 |
| 760A Recorder |
v. 6.06 |
July 17, 2007 |
| Service Packs | Version | Date |
| Rimage Video Protect (RVP) |
v. 4.2 |
July 21, 2010 |
| Producer Software Suite v. 7.5 - 8.2 |
SP 2 |
April 26, 2010 |
| SDK v. 8.0 |
SP 2 |
August 12, 2009 |
| Producer Software Suite v. 8.1 |
SP 1 |
July 14, 2009 |
| Producer Software Suite v. 8.0 - 8.1 |
SP 1 |
October 10, 2008 |
| SDK v. 8.0 |
SP 1 |
July 29, 2008 |
| Network Publisher v. 8.0 |
SP 1 |
July 29, 2008 |
| Producer Software Suite v. 7.5 - 8.0 |
SP 1 |
April 18, 2008 |
| Producer Software Suite v. 6.5 - 7.5 |
SP 1 |
February 11, 2008 |
CD Designer Software Patch
|
N/A |
February 13, 2007 |
| Software | Version | Date |
| Producer Software Suite |
v. 8.2 |
September, 2009
|
| Translated Online Help for Rimage ProducerSoftware Suite |
v. 8.2 |
October 10, 2009 |
| Drivers and Utilities | Version | Date |
| GemFlash |
v. 1.1 |
April 24, 2006 |
| Everest II PC Printer Driver |
v. 1.0 |
March 20, 2006 |
Download easy-to-use product user guides, setup and installation guides, software getting started guides, and technical specifications.
Can’t find what you are looking for? Use the search function to locate additional user documentation.
Note: Some Rimage documents are translated into other languages. Given the time needed to translate documents, translated versions may vary in content. The English version always contains the most current information.
Download Operator level repair, replacement, and maintenance instructions.
Can’t find what you are looking for? Use the search function to locate additional user documentation.
Note: Certified Technician and Certified Country Partner level documentation is available by logging into the KnowledgeBase.
Rimage Service and Support is the industry leader in delivering high quality world-wide service with superior response times that maximize your return
on investment. Rimage Service and Support offerings are designed to meet the level of service you need.
Maintenance Terms and Conditions
For the Producer 8100, Rimage Service and Support options are:
Next Business Day On-Site
Rimage’s most comprehensive service and support offering is ideal for those who require “hands-free” maintenance where a Rimage authorized technician arrives within one business day to replace the malfunctioning unit or parts, test, and prepare replaced items for return shipment to Rimage.
- Labor, travel, factory certified replacement parts are covered - including one free print head per system per year (excludes consumables) .
- “No cost” parts return makes shipping a snap.
- Software updates keep your system up-to-date with the latest software innovations.
- Fastest access to the Rimage technical call center.
- In-depth remote diagnostics & high quality triage technologies assess and resolve issues quickly.
- 24x7 phone support and exclusive access to the Rimage KnowledgeBase.
Rapid Exchange
Rimage Rapid Exchange gives you speed and value. Next business day delivery of a replacement unit or applicable parts for you to install.
- Detailed replacement instructions are included, making replacement straight forward.
- Shipping is a snap since return materials are included.
- Fast access to the Rimage technical call center and in-depth remote diagnostics resolve issues quickly.
- Software updates keep your system up-to-date with the latest software innovations.
- One free print head per system per year.
- 24x7 phone support and exclusive access to the Rimage KnowledgeBase.
Software Subscription and Support
Software-only subscription and support keeps your system up-to-date with the latest software innovations from Rimage.
- Receive software updates, service packs, documentation, and firmware updates.
- Comprehensive installation instructions make updates easy.
- Direct access to the technical call center speeds diagnostics and troubleshooting.
- 24x7 phone support and exclusive access to the Rimage KnowledgeBase.
Access RMA forms, product warranties, service options, and Safety, Environment and Compliance information.
Please contact us if you have questions.
User Guide