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Professional 5400N Support
At Rimage, we know how important support is to our users.
We strive to provide you with as much information as possible to set up, use and troubleshoot your autoloaders and printers. From here you can download software, service packs, and firmware, as well as view our award winning user documentation and service information. Select a tab below to learn more. |
Select a link below for more information on downloading the latest software, service pack, or firmware for your product. From the download page, you can also access release notes and download instructions.
Important! Before downloading any type of software:
- Follow your organization's upgrade policies and procedures.
- Ensure prior system backup to allow from recovery, should any problems arise, and perform a system test before full implementation in production mode.
- If your Rimage system is part of an integrated solution, contact your solution provider to ensure your software version is compatible with the other software or hardware components of the system.
Download easy-to-use product user guides, setup and installation guides, software getting started guides, and technical specifications.
Can’t find what you are looking for? Use the search function to locate additional user documentation.
Note: Some Rimage documents are translated into other languages. Given the time needed to translate documents, translated versions may vary in content. The English version always contains the most current information.
Download Operator level repair, replacement, and maintenance instructions.
Can’t find what you are looking for? Use the search function to locate additional user documentation.
Note: Certified Technician and Certified Country Partner level documentation is available by logging into the KnowledgeBase.
Rimage Service and Support is the industry leader in delivering high quality world-wide service with superior response times that maximize your return
on investment. Rimage Service and Support offerings are designed to meet the level of service you need.
 Maintenance Terms and Conditions
For the Professional 5400N, Rimage Service and Support options are:
Next Business Day On-Site
Rimage’s most comprehensive service and support offering is ideal for those who require “hands-free” maintenance where a Rimage authorized technician arrives within one business day to replace the malfunctioning unit or parts, test, and prepare replaced items for return shipment to Rimage.
- Labor, travel, factory certified replacement parts are covered.
- Includes one print head replacement, if needed, per year (see contract for applicable freight costs)
- “No cost” parts return makes shipping easy. (Some restrictions apply. See Maintenance Terms and Conditions. Excludes consumables).
- Software updates keep your system up-to-date with the latest software innovations.
- Fastest access to the Rimage technical call center.
- In-depth remote diagnostics & high quality triage technologies assess and resolve issues quickly.
- Business hours phone support and access to the Rimage KnowledgeBase.
Rapid Exchange
Rimage Rapid Exchange gives you speed and value. Next business day delivery of a replacement unit or printer for you to install.
- Detailed replacement instructions are included, making replacement straight forward.
- Includes one print head replacement, if needed, per year (see contract for applicable freight costs)
- Shipping is easy since return materials are included. (Some restrictions apply. See Maintenance Terms and Conditions.)
- Fast access to the Rimage technical call center and in-depth remote diagnostics resolve issues quickly.
- Software updates keep your system up-to-date with the latest software innovations.
- Business hours phone support and access to the Rimage KnowledgeBase.
Software Subscription and Support
Software-only subscription and support keeps your system up-to-date with the latest software innovations from Rimage.
- Receive software updates, service packs, documentation, and firmware updates.
- Comprehensive installation instructions make updates easy.
- Direct access to the technical call center speeds diagnostics and troubleshooting.
- Business hours phone support and access to the Rimage KnowledgeBase.
Installation and Training
Ensure that both your Rimage system and your operators are fully prepared for production.
- Rimage technicians unpack, set up, and install your Rimage system(s) and address any networking and client-side software installation needs.
- Comprehensive operator training ensures users fully understand the capabilities and how to efficiently operate the system.
Access RMA forms, product warranties, service options, and Safety, Environment and Compliance information.
Please contact us if you have questions. |
End of Service News
Significant trade-ins are available for end-of-service systems.
Learn More
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