United States

Service Options

Rimage Service and Support is the industry leader in delivering high quality world-wide service with superior response times that maximize your return on investment. We understand that your business relies on your Rimage system, and uptime and quick problem resolution is a must. Rimage’s service and support offerings are designed to meet the level of service you need – from a quick solution over the telephone, to on-site repair, to overnight delivery of replacement parts or systems.

  • High Quality, Worldwide Service - Rimage’s service and support systems, processes and unrivaled expertise ensure that system uptime is maximized.
  • Fast Response Times - System uptime is our business and with Rimage Service and Support you’ll have peace of mind knowing exactly when your system will be back up and running.
  • Boost Your Return on Investment - Rimage Maintenance Agreements deliver budget clarity, predictable uptime, and consistent high quality system performance.
Maintenance Terms and Conditions

Rimage Service and Support Options

Next Business Day On-Site

Rimage’s most comprehensive service and support offering is ideal for those who require “hands-free” maintenance where a Rimage authorized technician arrives within one business day to replace the malfunctioning unit or parts, test, and prepare replaced items for return shipment to Rimage.

  • Labor, travel, factory certified replacement parts are covered.
  • Includes one print head replacement, if needed, per year (see contract for applicable freight costs)
  • “No cost” parts return makes shipping easy. (Some restrictions apply. See Maintenance Terms and Conditions. Excludes consumables).
  • Software updates keep your system up-to-date with the latest software innovations.
  • Fastest access to the Rimage technical call center.
  • In-depth remote diagnostics & high quality triage technologies assess and resolve issues quickly.
  • Business hours phone support and  access to the Rimage KnowledgeBase.

Rapid Exchange

Rimage Rapid Exchange gives you speed and value. Next business day delivery of a replacement unit or printer for you to install.

  • Detailed replacement instructions are included, making replacement straight forward.
  • Includes one print head replacement, if needed, per year (see contract for applicable freight costs)
  • Shipping is easy since return materials are included. (Some restrictions apply. See Maintenance Terms and Conditions.)
  • Fast access to the Rimage technical call center and in-depth remote diagnostics resolve issues quickly.
  • Software updates keep your system up-to-date with the latest software innovations.
  • Business hours phone support and access to the Rimage KnowledgeBase.

Exchange

High quality service and a great value. 4-5 business days delivery of the replacement unit or parts for you to install.

  • Detailed replacement instructions are included, making replacement straight forward.
  • Includes one print head replacement, if needed, per year (see contract for applicable freight costs).
  • Direct access to the Rimage technical call center and in-depth remote diagnostics resolve issues quickly.
  • Business hours phone support and access to the Rimage KnowledgeBase.

Software Subscription and Support

Software-only subscription and support keeps your system up-to-date with the latest software innovations from Rimage.

  • Receive software updates, service packs, documentation, and firmware updates.
  • Comprehensive installation instructions make updates easy.
  • Direct access to the technical call center speeds diagnostics and troubleshooting.
  • Business hours phone support and access to the Rimage KnowledgeBase.

Installation and Training

Ensure that both your Rimage system and your operators are fully prepared for production.

  • Rimage technicians unpack, set up, and install your Rimage system(s) and address any networking and client-side software installation needs.
  • Comprehensive operator training ensures users fully understand the capabilities and how to efficiently operate the system.

Learn more

When you choose Rimage Service and Support, you choose success.