SUPPORT
Autostar II

Support - Autostar II

Autostar II
View Support and Service information about the Autostar. From this page, you can:
  • Download the most recent firmware and driver updates
  • View and download current documentation for this product
  • Read the latest news and product information
  • Access troubleshooting information, including FAQs, problems & solutions
  • View a list of error messages with their causes and solutions
  • Contact Rimage Technical Support




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  LATEST INFO     SPECIFICATIONS     TROUBLESHOOTING     DOCUMENTS     PRINTING     DOWNLOADS  
19
Recorder X door will not open. Sense: Code No., Please open it manually.
20
Recorder door will not close. Close manually to proceed.
22
Please remove the unprinted Rejected disc from output bin.
23
Failed to get tray location from transporter, Sense code xxx
26
Retransfer Ribbon Missing.
27
Disc is not writeable or is final fixated.
31
Transporter lost disc after picking from the input bin. Clear manually to retry?
33
Open recorder drawer manually and hit Retry.
33
Error positioning drawer outward - Everest Printer
34
Error clamping the disc - Everest
34
Error putting disc in printer. Put disc in printer drawer manually to retry.
38
Took transporter 1 offline Printer Error
39
Disc isn't blank.
41
The label rendering process, CD Designer, has not completed. Please look for a CD Designer message and answer it.
44
The encoder for drawer motor is not responding.
50
Disc not present or gripper failed.
56
Unable to position the lift.
66
Error positioning drawer home.
67
Error positioning drawer in.
68
Error positioning drawer out.
73
Disc is out of position.
74
Color change error.
121
Transporter lost disc from printer. Put disc in gripper manually to retry.
133
Place a recordable disc in 'xxx'.
136
Error closing recorder drawer.
137
Error opening recorder drawer.
141
Error putting disc in drawer. Put disc in drawer manually to retry.
148
Recorder could not create disc.
150
The label file is missing or corrupted. Terminating Job.
151
Transporter lost disc while attempting to load the printer.
152
Recorder can't become ready with current disc.
156
No disc present in reader, retry loading?
204
Undefined label type.
205
Unable to open image file.
215
Error writing image file.
216
Too much data to fit on disc.
220
File already exists.
230
Invalid data source file name.
312
Image file open error.
313
Image file read error.
338
The CD Designer program for printing labels was not found.
339
System Failed to generate the required label for printing.
340
Merge file has insufficient number of records.
341
Unable to open image file (logon required)
344
Image is too large to fit on the specified media.
355
The label rendering process, CD Designer, has not completed. Please look for a CD Designer message and answer it.
357
The label 'X' was supposed to be rendered to the PCL file 'xxx'. If you think the label was rendered successfully press 'Yes'. Otherwise press 'No' to
1001
Recorder drawer will not open. Sense 'code'. Recorder will be taken offline.
1002
Taking recorder offline.
2001
Out of Blank Discs. Remove all discs from the bins, reload the input bins, and retry the operation.
2003
Mailslot is full. Remove disc to resume.
2005
No Carousel Detected
2006
Out of ribbon.
3009
Station 1-4 will be paused until the 'unit attention' button is pressed.
7021
Disc may have been dropped from picker. Place disc on picker manually to retry.
7041
Disc was forced into Slot 1 on autoloader 1. Place it onto the printer tray.
7042
Disc was forced into slot 1 on autoloader 1. Place it onto the open recorder tray.
7043
Disc was forced into Slot 1 on autoloader 1. Place it into slot "X."
7051
Transporter must place disc in slot 1 to recover from previous error. Remove disc from slot 1 to resume.
7482
Station 1-4: Please turn the printer off and on again, then press OK.
7484
Request Sense failed while waiting for Everest Printer to warm up.
9067
Software is not activated. No orders will be processed.
9072
A transporter with Media Type set to 'CD-R and DVD-R' and with both CD-R and DVD-R recorders requires both CD-R and DVD-R input bins.
9073
At least 1 input only or input/output bin is required.
9075
At least 1 output only or output/reject bin/slot is required for all attached transporters.
9078
All bins cannot be specified as Input/Output. Specify one as Output/Reject.

QuickDisc was not activated following the trial period. The application will now exit.

Couldn't copy merge file.

The selected image is a UDF version 1.5 image. It does not have a PVD section.

Folders not allowed for audio CDs.

Saved disc failed:

Couldn't copy label file.

One or more files failed ISO validation.

'xxx' is not a supported audio file format.

Cannot find a Rimage System attached to this computer.

No tracks were found on disc.

No printer was detected

No recorders were detected.

UNC paths cannot be resolved in the address bar. Please use an absolute or mapped drive path.

Recorders are not recognized by the Production Server after the system initializes.

Image creation failed for PowerImage file share.