Service Options
SUPPORT
PRODUCER FAMILY
PROFESSIONAL FAMILY
DESKTOP FAMILY
PRINTER FAMILY
SERVICE OPTIONS
INSTALLATION SURVEY
ORDER STATUS
EMAIL SUPPORT
WEBEX
EMAIL SUPPORT
EXTRANET
ORDER STATUS

Support - Printers

 Printer Friendly
Rimage Services provides reliable, quick, and courteous support to help you get back into production without delay. Our multiple layers of technical and customer focused teams deliver the utmost satisfaction when you need it. Mission critical, enterprise level applications require superior support; "waiting" or "second attempts" are not an option. Rimage provides direct links to our call center staff and service offerings with quick on-site technical expertise or a fast reliable unit exchange. We utilize state-of-the-art telephone systems, internet based and direct-to-voice troubleshooting techniques supported by our CRM and online knowledge base systems to track and follow up on each service intervention. Rimage Services continues to lead the industry in delivering unmatched support and maintenance offerings.

Rapid Exchange agreements include:
  • Same Day shipment of replacement Autoloaders or Printers, ordered before 3 PM CT.
  • Direct access to our technical call center providing on-line technical troubleshooting and diagnostics.
  • Next Day Exchange Equipment freight, repair labor, and all parts expense (excluding consumables). Customer pays ground freight on returning system.
  • Factory Certified, inspected, and quality tested replacement autoloaders and printers.
  • Software updates providing the latest Software Features.
  • E-mail/online support.
  • Due to customer installed software and internal components, the Rimage Control Center will be repaired at the Rimage factory as an expedited repair.
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