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Support - Autostar II |
| Autostar II |
View Support and Service information about the Autostar. From this page, you can:
- Download the most recent firmware and driver updates
- View and download current documentation for this product
- Read the latest news and product information
- Access troubleshooting information, including FAQs, problems & solutions
- View a list of error messages with their causes and solutions
- Contact Rimage Technical Support
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| Important! End of Service for all Producer II 24x CD-R and 40x CD-R and 4x DVD-R systems. | These Producer II products were last produced in June 2002.
Please note, effective February 28, 2008 Rimage has ended all support on Producer II systems with 24x -- 40x CD-R and 4x DVD-R as listed below:
- Amigo II systems with serial number U041606 and lower.
- Autostar II systems with serial number U041665 and lower.
- Protege II systems with serial number U041670 and lower.
Effective immediately:
- Depot Repair service is not available for these products.
- Phone support is not available for these products.
For upgrade options and information on the latest Rimage products, please contact the appropriate location.
North America: 866-587-5903
Europe/Africa: +49-0-6074-8521-0
South America, Mexico/Latin America: 952-944-8144, ask for Inside Sales
Japan: +81-3-5283-8460
Asia/Pacific outside of Japan: +81-3-5283-8465
Service Pack 1 for Producer Software Suite 7.5-8.0 is now available on the Downloads tab. See the release notes for more details on this Service Pack.
Critical Update: Service Pack 1 for Producer Software Suite 6.5-7.5 is now available on the Downloads tab. See the release notes for more details on this critical Service Pack.
Producer Software Suite version 8.0 is now available.
Rimage Software Development Kit version 8.0 is now available.
Windows XP Service Pack 2 causes communication failure with the Rimage Producer Software version 6.0 and higher. Read about the solution for this issue.
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