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Support - Protege II |
| Protege II |
View Support and Service information about the Protege. From this page, you can:
- Download the most recent firmware and driver updates
- View and download current documentation for this product
- Read the latest news and product information
- Access troubleshooting information, including FAQs, problems & solutions
- View a list of error messages with their causes and solutions
- Contact Rimage Technical Support
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| Important! End of Service for all Producer II 24x CD-R and 40x CD-R and 4x DVD-R systems. | These Producer II products were last produced in June 2002.
Please note, effective February 28, 2008 Rimage has ended all support on Producer II systems with 24x -- 40x CD-R and 4x DVD-R as listed below:
- Amigo II systems with serial number U041606 and lower.
- Autostar II systems with serial number U041665 and lower.
- Protege II systems with serial number U041670 and lower.
Effective immediately:
- Depot Repair service is not available for these products.
- Phone support is not available for these products.
For upgrade options and information on the latest Rimage products, please contact the appropriate location.
North America: 866-587-5903
Europe/Africa: +49-0-6074-8521-0
South America, Mexico/Latin America: 952-944-8144, ask for Inside Sales
Japan: +81-3-5283-8460
Asia/Pacific outside of Japan: +81-3-5283-8465
Producer Software Suite version 8.1 is now available.
Service Pack 1 for Rimage Software Development Kit (SDK) 8.0 is now available on the Downloads tab.
Service Pack 1 for Rimage Network Publisher 8.0 is now available on the Downloads tab.
Service Pack 1 for Producer Software Suite 7.5-8.0 is now available on the Downloads tab. See the release notes for more details on this Service Pack.
Critical Update: Service Pack 1 for Producer Software Suite 6.5-7.5 is now available on the Downloads tab. See the release notes for more details on this critical Service Pack.
Windows XP Service Pack 2 causes communication failure with the Rimage Producer Software version 6.0 and higher. Read about the solution for this issue.
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