Rimage Optical Media Warranty

Limited One Year Warranty/Guarantee

Rimage optical media is guaranteed to pick, clamp, record and print to the end user’s satisfaction. Rimage will replace the media should the media fail to properly print and record during the one year warranty period. The one year period is measured from the date of the applicable invoice. You must pay shipment costs of media returned to Rimage. Rimage will pay ground service shipment costs for media shipped to you. The minimum number of media that can be returned to Rimage for replacement is 25. However, the 25 media minimum may be combined over several lots or shipments.

Archival Life Warranty/Guarantee

Based on the results of longevity testing by our media manufacturers, Rimage warrants that each Rimage CD and Blu-ray Disc™ will retain its integrity over 100 years, and each Rimage DVD will retain its integrity for over 30 years. The media must not be exposed to extreme climate variations, direct sunlight or other damaging conditions.

This Warranty DOES NOT include the following:

Media: that were not used exclusively in conjunction with Rimage ribbons, ink and systems; that fail to print or record properly due to media, ribbons, ink or systems that were tampered with, intentionally or negligently damaged, or misused; that were modified in any respect; that have failed due to shipping or accidents, improper handling or environment, including site conditions, water or dirt; improper storage; failure to maintain or clean the printer according to Rimage’s specifications; or similar reasons beyond Rimage’s control. Rimage shall be the sole and final judge of whether the media has improperly printed or recorded for a reason other than a defect, and is thus excluded from this Warranty.

WHAT YOU MUST DO TO OBTAIN A REPLACEMENT OR REFUND:

Call Rimage at 1-800-553-8312 (Option 1) to obtain an RMA (return materials authorization). Then, return the media to Rimage at 7725 Washington Ave. S., Minneapolis, MN 55439, with a copy of your invoice.

THE LIMITED WARRANTY SET FORTH ABOVE IS RIMAGE’S ONLY WARRANTY IN CONNECTION WITH THE MEDIA. ALL OTHER WARRANTIES, WHETHER WRITTEN OR ORAL, EXPRESS OR IMPLIED, CONTRACTUAL OR STATUTORY, INCLUDING, BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE SPECIFICALLY DISCLAIMED. REPLACEMENT OR REFUND OF THE MEDIA AS PROVIDED UNDER THIS LIMITED WARRANTY SHALL BE YOUR EXCLUSIVE REMEDY.  RIMAGE SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGES, INCLUDING LOSS OF PROFITS, SAVINGS OR DATA, CONSEQUENTIAL, SPECIAL, INDIRECT, OR INCIDENTAL DAMAGES, IN ANY WAY RELATED TO THE MEDIA.  IN NO EVENT SHALL RIMAGE’S LIABILITY EXCEED THE OBLIGATION TO REFUND YOUR COST OF OR REPLACE, AT RIMAGE’S DISCRETION, WARRANTED MEDIA, AND, WITHOUT LIMITING THE FOREGOING, RIMAGE’S LIABILITY SHALL NOT EXCEED YOUR ACTUAL INVOICED COST OF THE COVERED MEDIA. Some states or jurisdictions do not allow the exclusion or limitation of consequential or incidental damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or jurisdiction to jurisdiction.